Refund & Cancellation Policy
IEG will ensure that all Refunds for courses and qualifications are completed correctly and in accordance with ASQA and the National Standards 2015 (Standard 5). The cancellation / withdrawal process may be initiated by:
- A student (or a student’s authorised representative, or an employer acting under authority of the student) seeking to cancel their enrolment, or
- An IEG staff member when monies have been incorrectly received from an individual, an individual's representative or an employer on behalf of the individual.?
IEG reserves the right to cancel workshop programs. If students have enrolled in a program that has been cancelled, IEG will provide a full refund of the fees paid by the student.
Students will also be offered the chance to complete their studies by the ‘online’ delivery method. If they choose this option, a refund amount equal to the difference between the amount paid by the student and the public course offer fee will be paid to the student.
If the student is on a payment plan and the amount paid by the student is less that the public offer course fee, the student will be required to pay the difference to complete their studies online.
Where a student submits a request for a refund in writing more than 7 calendar days prior to the commencement of a workshop program and no course materials have been issued (1). IEG will charge a 25% administration fee from the enrolment fee. This will be withheld from any refund amount.
Where a student submits a request for a refund less than 7 calendar days prior to the commencement of a workshop program and ‘no course materials have been issued’, IEG will charge a 50% administration fee from the enrolment fee.
Relating specifically to students enrolled under the Skills First Program,
Where a student submits a request for a refund after the workshop program have has begun and/or ‘course materials have been issued’ then no refund will be given to the student.
Where a student is enrolled as a distance/self-paced student and submits a request for a refund within 7 calendar days of the application being approved and the enrolment confirmed (enrolment is confirmed on the date the ‘Confirmation of Enrolment’ email is sent to the student’s nominated email address) IEG will charge a 25% administration fee from the total fees paid by the student.
Where a student is enrolled as a distance/self-paced student and submits a request for a refund 7 calendar days after the date of the application being approved and the enrolment confirmed, IEG will retain 100% of the fees paid by the student.
In any case, if a Student attempts (but does not submit) or submits any one or more assessments, no refund will be given to the student.
All requests for refunds should be made in writing, using our refund request form and addressed to:
Chief Executive Officer Integrity Education Group, Level 2, 460 Collins Street, Melbourne, VIC, 3000 or via email: firstname.lastname@example.org
All requests for refunds will be assessed by the CEO of Integrity Education Group.
Students will be advised about outcomes in writing within 14 working days from the date of the refund request.
 Course materials are issued when a student has activated their myIntegrity Student Portal login and viewed any part of the course structure contained in their student portal, or course materials are issued when hard copy course manuals etc have been mailed or hand delivered to a student, or the student physically attends a workshop session.